Questions before ordering?

Browse the shop, choose your product, add it to cart, then complete checkout with your shipping and payment details.

Orders can only be changed before processing begins. Once packed or dispatched, changes may no longer be possible.

Yes. Order details and updates are sent to the email used at checkout.

Australia Post Standard shipping is $14.95. Orders over $150 qualify for free Australia Post Express Delivery.

Yes. PDA ships across Australia using Australia Post.

Yes. Orders are packed in plain, discreet packaging with privacy in mind.

Standard delivery is usually 2–6 business days. Express delivery is usually 1–3 business days, depending on your location and Australia Post network conditions.

No. All products are supplied strictly for laboratory research purposes only and are not intended for human use, veterinary use, consumption, injection, treatment, diagnosis, or therapeutic application.

Research-use only means products are supplied only for lawful laboratory research workflows and must not be used for human or animal application.

Starter kits combine selected research products with common preparation supplies to make ordering simpler.

Refill kits help restock commonly used lab supplies such as bacteriostatic water, syringes, and swabs without purchasing another full starter kit.

Use the contact page and include your order number if your enquiry is about an existing order.

Contact support within 48 hours of delivery with your order number, photos of the parcel/items, and a short description of the issue.

Due to the nature of research products, refunds are not available once an order has shipped. Damaged, missing, or incorrect items are reviewed case by case.