Refunds, returns & order issues.

This policy explains how Peptides Direct Australia handles refunds, returns, damaged items, incorrect orders, and delivery-related issues.

1. Research product return policy

Due to the nature of laboratory research products, we cannot accept returns or provide refunds once an order has been shipped.

This helps protect product integrity, storage conditions, and supply chain consistency.

2. Damaged or incorrect items

If your order arrives damaged, missing an item, or contains an incorrect product, please contact us within 48 hours of delivery.

• Your order number
• The email used at checkout
• Clear photos of the parcel and items received
• A short description of the issue

Once reviewed, we may offer a replacement, store credit, or another suitable resolution depending on the issue.

3. Change of mind

We do not offer refunds or returns for change of mind, accidental orders, incorrect product selection, or failure to read product descriptions before purchase.

4. Order cancellation

Orders may only be cancelled before processing begins. Once an order has been packed, processed, or dispatched, it cannot be cancelled.

5. Shipping delays

Delivery times are estimates only. We are not responsible for delays caused by Australia Post, incorrect addresses, weather events, public holidays, or circumstances outside our control.

Tracking details are provided once your order has been dispatched.

6. Incorrect shipping details

Customers are responsible for entering accurate shipping details at checkout. We are not responsible for lost or delayed parcels caused by incorrect or incomplete addresses.

7. Returned parcels

If a parcel is returned to us due to an incorrect address, failed delivery, or non-collection, additional shipping fees may apply before the order can be resent.

8. Research-use responsibility

All products are supplied strictly for laboratory research purposes only. They are not intended for human or veterinary use, consumption, injection, treatment, diagnosis, or therapeutic application.

9. How to contact us

For order issues, please use the contact page and include your order number so we can assist faster.